Digital experience design for parcel service
How can a digital experience ensure clients understand the customs process and use the service in an quick, easy and friendly way?
Designing the right interactions to make customs clearance and package delivery easy to understand and manage for individuals.
Co-design IVR experience for senior and disabled people
What are the issues older clients and clients with disabilities want to solve when calling their bank and how do they expect to be assisted?
Co-designing the IVR (Interactive Voice Response) experience with the elderly, people with disabilities and the bank’s design and operation teams.
Digital product design for informal employees and their employers
How can we design an accessible digital insurance product for domestic workers with limited access and understanding of technology that is also easy to manage by their employers?
Developing a digital solution to unite domestic workers and their employers that makes protection plans affordable, attractive and easy to use manage.
Web page design for educational program
How can we enhance the advantages to attract potential students that are in search of a flexible and customizable program through the website?
Increasing online registrations and delivering an effective remote onboarding to the diverse group of potential students who wish to complete their basic education.
