Inclusion diagnosis for customer touchpoints
What challenges do clients with disabilities and the elderly segment have when managing their financial services and interacting with the bank’s contact points?
Understanding of the elderly segment and clients with sensory disabilities. Opportunities for each channel, roadmap and recommendations to improve their experience in a short, medium and long term.
Inclusive service design for visitors with disabilities in a public space
How can we design an inclusive service that allows employees and visitors with disabilities meet their goals without barriers when interacting with a public space?
Co-designing accessible wayfinding systems with citizens with disabilities to solve navigation issues, personal assistance, technologic and physical access barriers for a public space.
Learning experience design for migrants
What challenges do immigrant shelters face in the task of educating children and adolescents who settle indefinitely in the shelter?
Designing a multi-sensory learning experience for shelters that allowed immigrant children to continue their education throughout their journey.
Co-design of accessible home products for the elderly
How can we inspire industrial design students to adopt the inclusive design methodology in their design process when designing a product for the elderly?
Guiding a generation of future industrial designers to co-design tangible prototypes to promote the autonomy of the elderly in their home.
Repository design for innovation teams
What are the key guidelines a design team in a financial institution needs to implement to effectively use the information and experience gathered by the institution?
Creating an effective Design Repository alongside the process and tools that will allow the innovation and design teams to be efficient, learn and improve by sharing and re-using findings and best practices.
