Design and Innovation Firm 

Firma de Diseño e Innovación

Design with,
not for.

We are

A woman-led design & innovation firm delivering solutions so that each human being can belong, contribute, and thrive.

We do

INS

Innovation
& Strategy

DPD

Digital
Product Design

ISD

Inclusive
Services Design

WOW

Ways
of Work

LXD

Learning
Experience Design

TRN

Training

To learn more about our services and case studies

Join us to redesign a more ↘

diverse, inclusive,
& sustainable world.

Trusted by ↘

BBVA
BBVA
BBVA
BBVA
Universidad Anáhuac
Houndbox
Bamba
Cámara de Diputados
Cámara de Diputados
Cámara de Diputados
Cámara de Diputados
Cámara de Diputados
Cámara de Diputados
Cámara de Diputados
Cámara de Diputados

Work

Since 2019 +24 projects transforming visions, strategies and policy into tangible solutions that impact people, planet and business.

  • User Experience
  • Financial Inclusion
  • Seniors
  • Disabilities
  • Customer Support

Financial Inclusion & Digital Accesibility

Inclusion & accessibility multi-channel experience assessment (branches, ATM, web, app, call center) and co-design of inclusive solutions, including an improved customer support experience through IVR technology for Mexico`s largest bank.
Usability testing to improve mobile app experience of LATAM’s largest neo-bank.

  • Inclusion
  • Interaction
  • Service Experience
  • Processes
  • Contents

Inclusive Culture &
Public Services

Governmental Service 360º assessment and redesign to improve employee and visitor experience, reducing barriers in architecture, digital, signage and human interaction.
Services, contents and experiences for museums, universities, foundations and NGOs, supporting staff and educators to better serve all users, including minorities.

  • Digital tools
  • Engagement
  • Productivity
  • Collaboration
  • Processes

Employee
Experience

Digital tools and processes to facilitate collaboration and productivity of employees with the mission of improving the quality of life of millions in Latin America and the Caribbean. Tangible solutions they could easily adopt in their day to day, created around their ways of work and culture to leverage existing knowledge and capture new data.

  • Digitization
  • Informal Economy
  • Healthcare
  • Financial Education

Apps & Design Systems for Impact

App & design system for impact startup that provides informal workers access to health care protection and financial education. The platform connected +30 million employers with self-employed, vulnerable and informal workers, scaling by x15 the original estimations.

  • Employment
  • Up-Skilling
  • Development
  • Re-Skilling

Scalable
Learning Experiences

Digital learning experience, product redesign & contents to support teacher’s digitization and prepare students to access higher education.

Play-based, portable, scalable learning experience for children and adolescents in migrant shelters.

  • Belonging
  • Adoption
  • Sustainability
  • Inclusive solutions

Co-design with “extreme” users

Co-design with senior citizens and people with disabilities to deliver inclusive and cost effective solutions: public, digital, financial services and physical products. Train students and professionals in participatory design to foster diversity, inclusion and sustainability in innovation and product development processes.

Team

Edgar

Ana Paula

Carlos

Úrsula

Alondra

Marco

Priscila

Cristian

Humberto

Miranda

Sergio